Below are the subtopics for the 16hr Direct Care Staff Training:

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1. Environmental Emergency/Safety Procedures

2. Recognizing and Responding to Emergencies/Detecting Signs of Illness or dysfunction that warrant medical or nursing intervention

3. Human and Civil Rights (Customer’s Rights)

4. Incident Documentation and Reporting/Reporting Critical Incidents

5. Infection Control and Universal Precautions

6. Documentation of Services 

7. Implementing Service Plans/Skills Required for Client’s Needs

8. Confidentiality and HIPPA of 1996

9. Management of Aggressive Behavior

10. Staff Ethics

11. Scald Prevention

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Below are the subtopics for Abuse & Neglect Training:

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1. Identifying and Recognizing Abuse

2. The Nature and Causes of Abuse

3. Reporting Abuse

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